Warranty Management


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Introduction Warranty Management

Is a callback necessary? How do you establish a good factual basis for a serial damage negotiation? Is your damage part analysis process audit-capable? How can you sustainably reduce warranty costs?

The IQZ helps you to answer these and other questions regarding warranty management in the long term. With our “Hardness Check Warranty”, we examine preventively how you are prepared for current and future challenges in terms of organisation, processes and methods. We work together with you to develop the necessary processes, train your employees and help you select the right software solutions. A recall or a field action is pending? We support you promptly with our experts and give you a neutral second opinion. And if you wish, we can also provide you with negotiation support for the subsequent handling of serial claims. If you have a question that is not covered by our competence, we have competent lawyers and outstanding experts in our network for almost all conceivable questions:

Our offer:

  • Hardness Check Warranty
  • Audit preparation (IATF 16949, GS 95004, MBST, VDA damage part analysis field, etc.)
  • Recall management (incl. risk assessment)
  • External analysis of warranty data (regular & special recourse)
  • Risk assessment of warranty extension
  • Forecast of spare parts sales (series replacement and final stocking)
  • Detection of warranty fraud
  • Development of processes (damage part analysis field, no trouble found, recall, regular and special recourse, market surveillance, etc.)
  • Training of your employees (warranty management, product safety, damage part analysis, fault elimination process/complaint management, method training)
  • Negotiation support (serial damage, year-end statement, warranty agreements)

Our References

  • Development of warranty management incl. diagnostic processes (several 1st and 2nd TIER)
  • Hardness Check Warranty and internal audits, e.g. GS 95004 (several 1st and 2nd TIER)
  • Recall management incl. field data analysis for risk assessment (numerous companies from all industries)
  • Negotiation support for serial claims, year-end settlement, Technical factors negotiations (numerous 1st and 2nd TIER)
  • International training courses “Error correction process incl. 8D (OEM, 1st TIER)
  • Open seminars “Current Legal Issues and Warranty Management
  • Internal training and workshops on Warranty Management, Field Data Analysis, Damage Part Analysis Process incl. no trouble found (numerous 1st and 2nd TIER)

The following methods are applied by us in Warranty Management:

Pareto analyses, multidimensional pivots, layer line diagrams, load distributions (e.g. mileage, load cycles, etc.), Weibull analyses, reliability forecasts, MTTF/MTBF, Monte Carlo simulation, field simulations, cost simulations, RAPEX evaluation, event trees, Markov models

OnePager Warranty Management

What is Warranty Management?

Warranty Management – also known as Warranty and Warranty Management – has become the focus of many companies, especially through the offer of extended warranty periods and warranties – e.g. in the automotive sector – or “flat rate contracts” in the area of MRO services (,Maintenance, repair and operations). In addition to a well-coordinated organizational structure, a valid database is of particular importance in order to quantify technical and, consequently, financial risks in the warranty management process. The challenges in Warranty Managementare manifold and usually associated with high risks for the companies involved. The most critical risks are those that are difficult to quantify, such as loss of image in large-scale recalls and the resulting negative media coverage of the affected companies.

In order to cope with these challenges, an integrated warranty management concept has to be internalised in an early phase of the product development process and carried on until the follow-up phase. This ensures that knowledge from the individual phases of the product development process as well as the product life-cycle can be collected, processed and then provided as a source of information for the other phases. Thus, warranty management is not only the professional response to recourse, recall or spare parts stocking, but rather a company-wide strategic approach to avoid risks and costs.

Figure: Warranty management in a life cycle

Integrated warranty management considers not only the technical, legal and financial challenges, but also the organisational requirements (warranty culture), because an effective approach can only lead to success if it is also an interdisciplinary one. The job of warranty management is then to provide functioning processes, collect information from the departments involved,make this available for internal needs, and to come up with decision-making aids for the management.

Figure: Parties involved in warranty management

Get in touch with us!

You’ve got questions about the Warranty Management?

Feel free to contact Andreas Braasch!

Telefon: +49 (0)202 – 515 616 90
Mail: info@iqz-wuppertal.de

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